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Cooee x Cogent2: Real-Time Personalisation and Conversion for Shopify Retailers

June 4, 2025

"Not all traffic converts—but all intent can be understood."

That’s the belief behind the strategic partnership between Cooee, the real-time personalisation engine, and Cogent2, the trusted tech partner for Shopify merchants. This partnership combines deep commerce infrastructure with real-time, shopper-aware nudges, enabling merchants to build seamless journeys from discovery to checkout.

The Problem We’re Solving

Shopify merchants are excellent at attracting traffic, but they often struggle to convert that traffic. Despite investments in paid marketing, email, and SEO, many visitors leave without taking action.

Why? Because the tools that drive traffic and the tools that convert it aren’t always talking to each other.

“We kept seeing great brands lose high-intent visitors,” says Team Cogent2. “That’s when we knew—smarter, personalised commerce needed the right plumbing beneath it.”

Cogent2: Shopify’s Quiet Architect of Growth

Cogent2 is not a flashy tool—it’s the team behind the scenes, enabling Shopify and Shopify Plus merchants to:

  • Integrate best-in-class apps like Klaviyo, Recharge, and Gorgias
  • Build custom storefronts with headless commerce
  • Optimise backend architecture to reduce tech debt
  • Unlock performance with clean, scalable code

“We make sure tools don’t just get installed, they get orchestrated,” says Team Cogent2.

Cogent2’s team doesn’t believe in band-aid solutions. They work with scaling merchants who need a tech ecosystem that adapts, not breaks, as the business grows.

Cooee: The Real-Time Engine That Makes Every Visit Count

Cooee is purpose-built for Shopify stores that want to move beyond one-size-fits-all pop-ups. It uses shopper behaviour, session-level data, and buying intent to trigger contextual nudges—without disrupting the experience.

Whether it's bundling the right products, surfacing urgency nudges, or helping users resume their cart journey, Cooee enables:

  • Increased AOV through personalised product combos
  • Contextual campaigns tailored to user intent
  • Plug-and-play compatibility across Shopify stacks

"Cooee is one super app for all your onsite engagement, you don't need multiple apps to help personalise visitor journeys, Cooee makes them smarter," says Team Cooee.

Why Cogent2 Chose Cooee

After seeing the clutter of pop-ups, widgets, and ineffective plug-ins, Cogent2 began looking for a solution that:

  • Interprets shopper intent in real time
  • Works invisibly and contextually across journeys
  • Delivers performance without sacrificing experience

"Cooee’s edge isn’t just what it shows, but when and why it shows it," shares Team Cogent2. "That logic makes it one of the smartest integrations we’ve implemented."

By embedding Cooee within merchant journeys, Cogent2 enables:

  • Nudges based on behaviour, not guesswork
  • Seamless delivery within headless or classic storefronts
  • Measurable impact on AOV, bounce rates, and cart abandonment

Built Together, For Brands That Scale

This partnership was piloted across selected Shopify Plus retailers—brands already working with Cogent2. The integration delivered clear business impact:

  • +30% AOV with real-time bundles
  • 24% drop in abandoned carts using exit-intent nudges
  • Fewer touchpoints before conversion (from 6 sessions to 3–4)

"Without Cogent2, this data would stay locked inside Cooee. With them, it flows into email, loyalty, and CRM,” says Team Cooee.

What This Means for Shopify Brands

Together, Cooee and Cogent2 are helping retailers:

  • Replace intrusive popups with targetted and personalised nudges
  • Unify personalisation across email, web, and CRM
  • Unlock intent signals from every session
  • Create scalable, insight-driven shopping experiences

"There’s a before-and-after effect," says Team Cogent2. "Once we implement Cooee, the conversation changes from 'how do we convert more' to 'how do we convert smarter.'"

Looking Ahead

With joint roadmaps and co-developed features, the partnership is expanding in 2025:

  • Intent heatmaps to surface journey friction
  • A/B testing of nudge sequences by shopper persona
  • Deep integrations with Klaviyo, Meta, and analytics platforms
  • Visual builders to customise on-site campaigns without dev time

“We’re not just integrating a tool—we’re building better commerce systems,” says Team Cogent2.

Final Word: Smarter Together

This is more than a plug-in partnership. Cogent2 ensures the foundation is clean and powerful. Cooee adds the intelligent layer on top.

Together, they help brands:

  • Understand intent
  • Act in real time
  • Convert with empathy

“When tech and strategy align, great brands grow even faster,” both teams say.

Want to See It in Action?

This integration is now live for all Shopify and Shopify Plus merchants.

👉 Visit www.cogent2.com to request a walkthrough.
👉 Learn more at www.letscooee.com

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